Dr. Geoff Smart

Geoff Smart is the #1 thought leader on the #1 topic in business. He is the Chairman & Founder of ghSMART, a leadership consulting firm, and his purpose is to help leaders amplify their positive impact on the world.

  • Home
  • About
    • About
    • Books
      • Who
      • Power Score
      • Leadocracy
    • Keynotes
  • SMARTtools
  • SMARTthoughts
  • ghSMART
  • Email Geoff

January 29, 2020 By Geoff Smart Leave a Comment

Successfully Convince a CEO in 3 Steps

Here is your chance. You don’t want to blow it.

You have a meeting scheduled with a CEO. Your goal is to convince her…

to spend $1m on your product or service, or to make a large donation to your cause.
to hire you, to promote you, or to give you your dream job.
to invest in your idea.

What are ineffective ways to convince a CEO?

Many people “show up and throw up” and push a lot of information at the CEO—either verbally, or by PowerPoint. I’m not sure what the reason is why many unpersuasive people follow this approach. Maybe it’s to “show you know what you are talking about.” But it does not make a CEO say yes. I recall when my firm was interviewing law firms. Two partners from one firm came to a lunch meeting at a restaurant with a thick glossy marketing brochure. I remember the ominous “thud” the document made as it hit the table. By the end of the lunch, I understood a lot about their firm and their goals, but they did not know much about mine. We did not select that firm.

[Continue »]

Filed Under: Career Success, Leadership, Other Tagged With: CEOs, leaders, Success

October 8, 2019 By Geoff Smart Leave a Comment

The 2 Secrets to World Class Service—It’s Not What You Think

Today, I watched over 100 of my colleagues crying.

Their.
Eyes.
Out.

The reason was that Nick Stoyer, Learning and Development Leader at Four Seasons Resort Orlando, was revealing some secrets to world class service.

And his stories were so compelling, so powerful, that many of us were overwhelmed with emotion. Nick was generous enough to stop a ghSMART summit to share some secrets to success. And he and his firm agreed to allow us to share them with you.

How does the Four Seasons deliver world-class service across the globe?

That was the central question. Below are some excerpts from the conversation. I hope you find the insights as powerful and as useful as we did.

Geoff: Four Seasons Hotels and Resorts is known as the gold standard for service worldwide. It has achieved more Forbes Five Star ratings than any other hotel and resort brand in the world, among a long list of “best of” awards. The experience is unique. And it’s consistently awesome. Any company in any industry can benefit from learning from your example. The question is HOW DO YOU DO THAT?”

Nick: Long before it was fashionable for CEOs to talk about doing good in the world, and treating “stakeholders” (also known as “people”) well, Four Seasons has been practicing the Golden Rule—to treat others as you wish to be treated. Our Founder Issy Sharp, son of Polish immigrants, started Four Seasons in 1961 in Toronto. It seemed to him that if you wanted to build the best hospitality company in the world, you had to treat your colleagues and guests the best.

Geoff: Easier said than done.

Nick: Right!

Geoff: So is it all about defining metrics and meticulously measuring your employees and holding people accountable, as so many companies do?

Nick: No.

Geoff: What do you mean, no? That’s management 101, right?

Nick: Yes. Maybe. But we have a different approach.

Geoff: What’s that?
[Continue »]

Filed Under: Career Success, Hiring, Leadership, Other, Talented Teams

August 21, 2019 By Geoff Smart Leave a Comment

Do You Know Someone Who Has What It Takes to Get Hired to the Consulting Firm Ranked #1 in Overall Satisfaction?

It was perhaps weird that I posted my last blog about a mentee who was trying to get hired to his dream job before knowing if my advice worked in his case! A few days after my post, he told me he followed the tips and he did end up getting hired to his dream job, as CEO of a hospitality company. And he is loving his job.

What a wonderful thing it is to have a job you love.

Speaking of having a job you love, please make someone’s day and give some thought to this question:

Do you know someone who has what it takes to get hired to the consulting firm ranked #1 in overall satisfaction?

To answer that question, you need to know what firm has the most satisfied people, and who gets hired.

[Continue »]

Filed Under: Hiring, Leadership, Other, Talented Teams Tagged With: hiring, Success, top talent

  • « Previous Page
  • 1
  • …
  • 3
  • 4
  • 5
  • 6
  • 7
  • …
  • 13
  • Next Page »
Sign up for SMARTthoughts email newsletter
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2025 by G. H. Smart & Company LLC. All Rights Reserved.